...
(d) [Audit] provide appropriate assistance, where reasonably requested by IdP/AP, in carrying out any audit of the Client’s use of the Services or related systems or suppliers; comply with all certification and accreditation requirements
(e) [Federation Reporting] participate in progress reporting as specified in the Service Schedule;
...
(h) [ Maintenance and notification ] use and maintain the Service Interface including the security between the Client’s systems and the Service System; register/modify/remove/retrieve meta-data, maintain PKI certificates as defined in the XX Federation Documentation XX; notify IdP of any network changes or certification renewals that may impact on any part of the Service, use the Admin interface to register and update details relating to the Service and the officers charged with administering the service
Customer Service and Assistance Code of ConductExit and Off boarding
(a) [Exit and off boarding]: RP must have an explicit written policy to address and mitigate impacts to existing users (e.g portability of accounts if feasible, re-enrollment, credential switching) in the event that the RP terminates or is terminated from its role.
(b) [Exit and off boarding: Updating Helpdesk]: RP must have predetermined processes to put into action to update Helpdesk on status, call handling procedures and documentation, website information, test scripts and system flows to reflect the terminated state of the RP (add to d) Audit, above) Comply with all certification and accreditation requirements
.........................................................................................................................................................................................................
...