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3. Update on Literature Review
4. New Business
Improved Sharing of Information document.
Research done in September. $10K needed for project funding - KI and ISOC funding Mark's work to review the current state of knowledge and identity. Mark started work late October, there is much work and info still for review. Mark wrote an 8,000 (cut from 20,000) word lit report and gave a brief overview of the 4 sections. The Iain will send the PDF to the list, the group should review this on a 2-hour call.
4. New Business
none
5. Engagement Model
Customer Engagement Model: exploring efficiency in re-engagement, matching customer Sally to her new car choice. Joe talked about moving the model to an MRD (Market Requirements Document).
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