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Supporting material
Balanced Scorecard
Andrew Hughes, LC Chair
The Kantara Initiative is the global consortium improving trustworthy use of identity and personal data through innovation, standardization and good practice.
Since being elected LC Chair, I have been working to support the work of Kantara Groups and to instigate development in new work areas that can be improved through work at Kantara. i In 2017, I was looking for a performance management approach to make the great work done in Kantara's Groups more visible and to guide us towards work that supports the overall Kantara mission. I chose the Balanced Scorecard methodology for this purpose. The Balanced Scorecard is a simple structure that defines four perspectives by which to measure the organization. The 'classic' perspectives are: Customer, Financial, Internal Business Process, Learning & Growth.
The Balanced Scorecard (BSC) work we will do at the Member Plenary will refine that first year's BSC and will help to frame the Group initiatives and strategies for the next 18 months. In order to use this methodology in the Kantara organizational context, I have translated these into four Kantara perspectives:
Kantara Groups' Perspectives | Meaning | BSC Perspectives |
|---|---|---|
| Consumers of Group Outputs | Consumers of Group Outputs are : | Customer |
| Kantara Member Value for Money | This perspective relates to the increasing "Member Equity" in Kantara as an organization. A measure of the relevance and perceived value of being a Member. | Financial |
| Administrative / Internal Processes | This perspective relates to the ease of participation in Groups and increasing efficiency in administrative processes. | Internal Processes |
Depth of Knowledge Bases, Aggregate Capabilities of Participants, Range of High Value Knowledge Domains | This perspective relates to the actual aggregate value of Kantara assets which are created and maintained by Groups. | Learning & Growth |
Starting from these four perspectives, we will develop and confirm three strategic objectives per perspective. Each objective gets one or two measures (that should not require Group leaders to do status reports!) and associated targets.
Proposed initiatives and work plans can be developed, adjusted and evaluated using the BSC to ensure that the work is aligned with the Kantara mission and that it takes a broad view of the benefits to Kantara Members into account.
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Background reading from the internet:
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