...
Mark L's current research is in '08-'09 budget, further funding pending.
Timing: Legal agreement starting in Jan, May-June for first payment and first draft output. Engagement model:
Discussion on what a functional requirements document might look like (Iain will provide a model). Component diagrams. Iain suggests that he and Joe sit down and write a draft (Iain will take first pass) at what's needed here. Also need to get from Engagement Model of 20 scenarios to User Intent. Target: specs for a personal RFP (Iain). Trent asks about tracking an Implementer? W3C requires 2-3 implementers before starting the work. MyDex and Switchbook are on board, scope: customer workflow model (touchpoints) will impact $Billions. Seller side is all existing CRM tools. Need to recruit CRM side, will work better when we fill in seller side scenarios of engagement model. Would help to identify short list, Trent will help. Car industry is one possible group for outreach.
Scope of wrapping up scenarios: look at endpoint of personal RFP, let's not get sucked into process. Iain will draft 10 vendor scenarios. Implementors (buyer and seller sides) need to be brought on board. Need draft for participation. Target: end of January. What does a deliverable look like? Implementors involved in Feb. Build prototype or visual deployment in March.
4. New Business
5. Engagement Model
See notes in Customer Engagement Model.
6. Action Item Review
Iain: model for functional requirements doc, 10 vendor scenarios, draft for personal RFP specs, short list of car industry contacts.
Next call:
Next Meeting
28 December 2009
9am Pacific, Midday Eastern, 5pm UK
Skype: +9900827042954214
US Dial-In: +1-201-793-9022
UK Dial-In: +44 (0) 8454018081
Room Code: 2954214
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