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Category | Criteria | Description | Measurement Approach |
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Auto Decision Rate | How often the solution returned a conclusive decision (“accept” or “reject”) for a submission. | ||
True Reject Rate | How often the solution accurately rejected a fraudulent submission | ||
True Accept Rate | How often the solution accurately accepted a legitimate submission | ||
False Reject Rate | How often the solution falsely rejected a legitimate submission | ||
False Accept Rate | How often the solution falsely accepted a fraudulent submission | ||
Resubmit Rate / # of attempts required | How often a person had to resubmit or engage in the process to achieve an outcome | ||
Abandonment Rate | % of people that began but never completed the process | ||
Time to Complete / Time taken to conduct a task. | How long the identity proofing process took to complete | ||
Coverage Accuracy For Demographics | How often an identity can be uniquely resolved for a given population to via authoritative data sources to establish uniqueness for a given Individual | ||
Manual Review Rate | How often an identity has to be reviewed through an in-person or out of band method to resolve to a unique individual. | ||
% of channel referral | How often a user to shifted from one channel to another to complete the identity proofing process | ||
Disparity between initial adjudication and final adjudication | % difference between the initial determination on an identity vs the ultimate determination for the identity | ||
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