Page Comparison

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Criteria	Description	Measurement Approach
Pass Rate / Approval Rate	Fail Rate / Reject Rate	False Positive Rate	False Negative Rate	Abandonment Rate	Time to CompleteAuto Decision Rate	How often the solution returned a conclusive decision (“accept” or “reject”) for a submission.
True Reject Rate	How often the solution accurately rejected a fraudulent submission
True Accept Rate	How often the solution accurately accepted a legitimate submission
False Reject Rate	How often the solution falsely rejected a legitimate submission
False Accept Rate	How often the solution falsely accepted a fraudulent submission
Resubmit Rate / # of attempts required	How often a person had to resubmit or engage in the process to achieve an outcome
Abandonment Rate	% of people that began but never completed the process
Time to Complete / Time taken to conduct a task.	How long the identity proofing process took to complete
Coverage Accuracy For Demographics	How often an identity can be uniquely resolved for a given population via authoritative data sources
Manual Review Rate	How often an identity has to be reviewed through an in-person or out of band method to resolve to a unique individual.
% of channel referral	How often a user to shifted from one channel to another to complete the identity proofing process
Disparity between initial adjudication and final adjudication	% difference between the initial determination on an identity vs the ultimate determination for the identity

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