Workspace for creating consensus driven methodology and tools for measuring identity outcomes, impacts across different demographics, and overall return on investment (ROI) for adopting more inclusive practices.
Category Definitions:
Diversity - Organizations should seek to ensure a range of people with various background (e.g., racial, socioeconomic, gender, cultural, age, experience) are represented in the organization
Equity - Organizations should seek to deliver solutions that promote fair treatment, and remove systemic barriers for underserved communities participating in the system. Impacts should be measured and made transparent.
Inclusion - Organizations should seek to actively participate and engage with the broader community to understand where identity systems are falling short and how they should be improved. Feedback should inform product development.
Accessibility - Organizations should seek to design solutions and services in a manner that all people including those with disabilities can fully and independently use them.
Category | Criteria | Description | Measurement Approach |
|---|---|---|---|
Auto Decision Rate | How often the solution returned a conclusive decision (“accept” or “reject”) for a submission. | ||
True Reject Rate | How often the solution accurately rejected a fraudulent submission | ||
True Accept Rate | How often the solution accurately accepted a legitimate submission | ||
False Reject Rate | How often the solution falsely rejected a legitimate submission | ||
False Accept Rate | How often the solution falsely accepted a fraudulent submission | ||
Resubmit Rate / # of attempts required | How often a person had to resubmit or engage in the process to achieve an outcome | ||
Abandonment Rate | % of people that began but never completed the process | ||
Time to Complete / Time taken to conduct a task. | How long the identity proofing process took to complete | ||
Coverage Accuracy For Demographics | How often an identity can be resolved for a given population to data sources to establish uniqueness for a given Individual | ||
Manual Review Rate | How often an identity has to be reviewed through an in-person or out of band method to resolve to a unique individual. | ||
% of channel referral | How often a user to shifted from one channel to another to complete the identity proofing process | ||
Disparity between initial adjudication and final adjudication | % difference between the initial determination on an identity vs the ultimate determination for the identity | ||