Information Sharing GROUP Teleconference

Date and Time

• Date: Tuesday, 21 February 2012
• Time: noon PST | 3pm EST | 8pm UK
• Please join my meeting via GoToMeeting
• Join the conference call
  • Skype: +99051000000481
  • US Dial-In: +1-805-309-2350
  • UK Dial-In: +44-20-3137-5285
  • Room Code: 178-2540
  • GoToMeeting ID: 844-771-298

Attendees

• Joe Andrieu
• Judi Clark
• Iain Henderson

Apologies

x

Agenda

1. Attendance
2. Approval of Prior Minutes & Other Motions
3. Prior Action Item Review
4. Old Business
5. New Business
6. Kickstarter Project
7. C/S Engagement Model Tools paper
8. Action Item Review

Minutes

1. Attendance

We noted that XX people were voting members and the group met quorum.

2. Motions

1. Motion to ratify minutes from January 31 and February 7, Feb. 14 held until next meeting.

3. Prior Action Item Review

• Judi & Joe: continue conversation on engagement model - scheduled 20 Feb 9am.

• Judi: Handshake photos (with new infobox)
• Judi: check with my group about VRM+CRM plans, how to attract CRM-sided participants

• Joe: draft new script for kickstarter

• Iain: give Joe feedback on Engagement Model Guide

• Rob: schedule call with Joe

4. Old Business

VRM+CRM:

Customer Commons:

5. New Business

NSTIC proposal:

6. Kickstarter Project

x

7. C/S Engagement Model Tools

x

8. Action Items Review

• Joe:

Next Meeting

TUESDAY 28 February 2012 - 90 minutes
Time: noon PST | 3pm EST | 8pm UK