Information Sharing GROUP Teleconference

Date and Time

• Date: 16th, November, 2009
• Time: 9 PDT | 12 EDT | 5pm UK

Attendees

• Iain Henderson (voting)
• Trent Adams (voting)
• Joe Andrieu (voting)
• Eve Maler (voting)
• Henrik Beiring (voting)

Apologies

• None presented

Agenda

1. Quorum and Voting
2. Previous meeting minutes
3. Customer-Supplier Engagement Framework (Car Buying Scenario)

Minutes

1. Quorum Status

Meeting did not have quorum, so an unofficial meeting.

Joe to check with Judi whether she wishes to continue as a voting member.

2. Votes Taken

3. Scenario Development

Work done on stage 9 of the Buyer process

We focused on stage 9 in the process (Managing Exits), and concluded as per below:

9. Manage Exits

After a considerable time, or any number of problems, Sally quits the relationship.

Alternative endings:

Problems, exit
Car stolen
Car totaled
End-of-product-life, exit
End-of-life, exit
Changing personal needs, exit *(we'll do this one) Sally chooses a non-Chryota vehicle.
Data retention, expulsion, extraction/export, communication permissions
Changing personal needs.
After two years with the vehicle, Sally is delighted to learn she's going to have another child; she and her husband realize they'll need to move on from their cute little hybrid and invest in a dreaded mini-van! Sally visits the new recommendation service at Edmunds.com, giving them access to her car-related data and specifying an interest in a larger, more family friendly vehicle, like a mini-van. After analyzing Sally's history, including travel data and maintenance record, Edmunds recommends a short list of possible vehicle types: a Forsche mini-van, a Chryota Cruiser, and Sundai mini-van. Sally reads the brief description of the Forsche and is excited they might be able to keep a little bit of pizazz in their mini-van and selects that option. Edmunds displays five vehicles currently available for sale within 25 miles of her home, all with reliability and quality ratings. Sally starts a new relationship with Forsche (repeating the Customer-Supplier Engagement Model).

Insurance
For the new car, Sally uses her personal datastore to comparison shop for insurance. She authorizes InsuranceTree to analyze her personal datastore and match her with potential insurance offerings. InsuranceTree produces a set of certified claims such as Annual Mileage, Maximum Speed, Consistent Maintenance Record. As part of that process, InsuranceTree asks Sally for permission to retrieve her driving record from the DVLA and uses the resulting information to generate a Good Driving Record claim. These claims are combined with Sally's zip code, the new vehicle type & history, and

Continue from here...

Next Meeting

23rd November 2009,
9am Pacific, Midday Eastern, 5pm UK
Skype: +9900827042954214
US Dial-In: +1-201-793-9022
UK Dial-In: +44 (0) 8454018081
Room Code: 2954214

NOTE: Do not follow the code with a "#" symbol as it may cause the code not to be recognized.