Information Sharing GROUP Teleconference

Date and Time

• Date: 25th January 2010
• Time: 7 HST | 9 PST | 12 EST | 5pm UK
• Please join my meeting via GoToMeeting
• Join the conference call:
  • Skype: +9900827042954214
  • US Dial-In: +1-201-793-9022
  • UK Dial-In: +44 (0) 8454018081
  • Room Code: 2954214
  • GoToMeeting ID: 844-771-298

Attendees

• Joe Andrieu (voting)
• Iain Henderson (voting)
• Judi Clark (voting)
• Colin Soutar (voting)
• Trent Adams (voting)
• Eve Mahler (voting)
• Dervla O'Reilly (staff)
• Mike Kirkwood (non-voting)

Apologies

Agenda

1. Attendance
2. Prior Action Item Review
3. New Business
4. Engagement Model
5. Action Item Review

Minutes

1. Attendance

We noted that the 6 people on the call were voting members and that the group has quorum on this call. Last week's minutes were approved.

2. Prior Action Items

Iain hasn't heard from Brett re funding path. Iain will connect with Brett

Joe will send request for comments on charter for Standard Agreement Subgroup

Iain just received Mark's report, will try to set something up for Thursday at 9 HST, 11 PST, 6 UK time re: 10 vendor scenarios.

Joe needs to update Lexicon

3. New Business

Update on Joe's ownership/control blog post. Steve Holcolm runs a Data Ownership in the Cloud mailing list on LinkedIn, some pushback from Steve was querying why data ownership is a bad idea (is a distraction). Ownership is hard, would rather move on to sharing. Iain: volunteered info: if it isn't shared, noone can own it. Judi: Similar to DRM? Eve: Just as many problems to share/own, depending on legal and social framework and tools. Eve: DRM doesn't work no matter what it's use. Joe: is about access, and is broken no matter what use. Back to Steve's pushback is about what he's named his group after: data ownership is not inconsistent with VRM, also needs to be solved. M1NT sold, didn't wait for questions of ownership to be resolved. We can build stuff without having solved that first. Eve recommends his group. Colin suggested making this post (or a related doc) an official framework document on the group. Iain suggests we cross-post to Kantara for feedback. Colin: get feedback, reformat & edit to be a report. Action item added for Joe.

4. Engagement Model

Customer Engagement Model: Iain's post Customer-Supplier Engagement Framework is a general approach to help management understand the perspective, and that tools need to merge on buying side. New item 6 is more operational side. Each element has a budget (inside a large organization).

Review of CEM full item 9, discussion on 9.d: usage patterns are Sally's, Chryota might get access it. Quality assurance and product development is within Chryota. Item 10: seller side will have switches for customers leaving and winning them back. At moment, no good models for customer-based re-engagement. More useful for seller to stay in touch. Discussion on re-engagement on buyer's side, especially possibility of advanced thinking on seller side.

5. Action Item Review

• Iain will connect with Brett re funding path
• Joe will send request for comments on charter.
• Group invited to talk on Thursday at 9 HST, 11 PST, 6pm UK time re: 10 vendor scenarios. Iain will talk with Mark then send invite. [27 Jan 10 UPDATE: Call postponed, will update during next Monday call. -jc]
• Joe to update Lexicon
• Joe to frame an invitation for feedback, put a report version of his sharing post on wiki
• Joe will send invite to mailing list re standard agreement charter

Next Meeting

1 February 2010
7am Hawaii, 9am Pacific, Midday Eastern, 5pm UK
Skype: +9900827042954214
US Dial-In: +1-201-793-9022
UK Dial-In: +44 (0) 8454018081
Room Code: 2954214
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